Last updated: July 12, 2026
Kind MD (a trade name of JAYC Inc., JAYC Inc. d/b/a "Kind MD") is committed to providing the highest level of quality healthcare which includes frictionless access to medical providers and medications at prices that are affordable and accessible.
For any issue with your order, please contact us at +1 279-203-0551 or care@kindmd.co.
Your payment is processed when you complete checkout. You then complete the medical intake for an independent licensed provider to review. If the provider determines that treatment is not clinically appropriate, a prescription will not be issued and your payment will be refunded. Completing checkout does not guarantee a prescription.
This clinical non-approval refund is separate from cancellation, return, shipped-medication, lost-package, and Weight Loss Guarantee rules below.
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once medication has been dispensed and handed to the carrier (USPS, FedEx, UPS), it cannot be returned. This restriction does not apply to the provider non-approval refund described above, which occurs before a prescription is issued and dispensed.
You can modify or cancel your order before it ships through your Kind MD account. For damaged medications received, or medications lost in transit, please contact our patient care team and we will work with you to make it right.
For non-prescription, over-the-counter products, Kind MD may accept returns of unopened items up to 30 days after purchase, subject to review by our patient care team. You are responsible for return shipping costs unless otherwise required by law or approved by our support team. We do not accept COD returns.
Before returning any item, contact our patient care team at care@kindmd.co or +1 279-203-0551 for return instructions. Do not ship items back without instructions from our team.
If your package is lost in transit, arrives damaged, or appears to have been delivered incorrectly, contact our patient care team as soon as possible. We may ask for order details, tracking information, photos, or carrier documentation so we can investigate and coordinate next steps with the appropriate pharmacy, carrier, or service partner.
Replacement, refund, or credit decisions depend on the product type, shipment status, pharmacy dispensing rules, carrier documentation, and applicable law.
We stand behind your results. If you complete your program as directed and do not lose weight, you can request a refund. Here is how it works.
To be eligible for a Weight Loss Guarantee refund, all of the following must be true:
Email care@kindmd.co within 14 days of finishing your program. Our care team will verify the conditions above and determine whether you are eligible for a refund.
Patient Care Team
Phone: +1 279-203-0551 (Monday–Friday 8am–5pm Eastern Time)
Email: care@kindmd.co
