1. Acceptance of Terms
By accessing and using the Kind MD website (kindmd.co), mobile application, and any related services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you may not use our services. Kind MD ("Company," "we," "us," "our") operates a telehealth platform that connects patients with licensed healthcare providers for consultations and compounded medication prescriptions.
2. Description of Services
Kind MD provides the following services:
- Telehealth consultations with licensed physicians via secure video and messaging platforms
- Medical evaluation and prescription of compounded GLP-1 medications (semaglutide and tirzepatide) for weight loss
- Fulfillment and expedited shipping of compounded medications to your registered address
- Ongoing patient support, medication management, and clinical follow-up
- Educational resources about weight loss treatment and healthy lifestyle modifications
All medications prescribed through Kind MD are compounded pharmaceutical preparations manufactured by licensed compounding pharmacies and prescribed by licensed U.S. physicians based on individual patient evaluation.
3. Eligibility and Age Requirements
To use Kind MD services, you must:
- Be at least 18 years of age
- Be a resident of the United States
- Not be pregnant, nursing, or planning pregnancy during treatment
- Disclose all relevant medical history, current medications, and allergies
- Confirm that the information you provide is truthful and complete
Kind MD reserves the right to deny services to any individual who does not meet these requirements or who provides false or misleading information.
4. Account Registration and Information Accuracy
To access Kind MD services, you must create an account by providing accurate personal, medical, and contact information. You agree to:
- Provide true, accurate, and complete information during registration
- Update your account information promptly if any details change
- Maintain the confidentiality of your login credentials and password
- Be responsible for all activity that occurs under your account
- Notify us immediately of any unauthorized account access
We reserve the right to suspend or terminate accounts that contain false, incomplete, or misleading information.
5. Telehealth Consultations and Informed Consent
By using Kind MD telehealth services, you acknowledge and agree that:
- Telehealth consultations are not suitable for medical emergencies. If you experience chest pain, severe allergic reactions, difficulty breathing, or other life-threatening symptoms, call 911 or seek emergency medical care immediately.
- Video and messaging consultations are conducted by licensed U.S. physicians who will evaluate your medical history and symptoms to determine treatment eligibility
- You have the right to decline treatment, request a second opinion, or ask questions about your care
- Records of your consultations and prescriptions will be maintained in accordance with healthcare privacy laws
- Telehealth visits may be recorded for quality assurance and patient safety purposes, with your consent
- Technical issues, interruptions, or delays in telemedicine platforms are not Kind MD's responsibility if your internet connection or device is the cause
You consent to participate in telehealth care and acknowledge that you understand the benefits and limitations of virtual consultations.
6. Compounded Medications and Prescription Terms
Medications prescribed through Kind MD are compounded pharmaceutical preparations. You acknowledge that:
- Compounded medications are not FDA-approved but are prescribed by licensed physicians based on clinical judgment and patient needs
- Each prescription is customized based on individual medical evaluation and may differ from commercially available formulations
- Compounded medications are prepared by state-licensed compounding pharmacies under pharmacy board oversight
- You have received and reviewed information about the risks, benefits, and side effects of GLP-1 medications
- You understand that GLP-1 medications carry risks including nausea, vomiting, pancreatitis, dehydration, kidney injury, and rare cases of thyroid effects
- You agree to follow all dosing instructions and report adverse effects to your healthcare provider
- Prescriptions are valid only for the patient named and cannot be transferred, sold, or shared
Kind MD does not prescribe medications for any off-label use other than weight loss in eligible patients. All prescriptions are subject to physician review and approval.
7. Medical Evaluation and Contraindications
A licensed physician will review your medical history before prescribing medication. Patients with the following conditions may not be eligible:
- History of medullary thyroid cancer or thyroid nodules
- History of pancreatitis or acute pancreatitis
- Type 1 diabetes or diabetic ketoacidosis
- Severe kidney disease or acute kidney injury
- Pregnancy, nursing, or plans to become pregnant within the treatment period
- Allergy or hypersensitivity to GLP-1 medications or component ingredients
- Certain other medical conditions as determined by your physician
Your physician has the final authority to determine your eligibility. If you are deemed ineligible, you will be notified and may request a consultation to discuss alternatives.
8. Subscription, Billing, and Payment
Kind MD offers subscription-based service plans. You agree that:
- Consultations and medications are billed on a recurring monthly basis according to your selected plan
- You authorize recurring charges to your payment method on file
- Pricing is subject to change with 30 days' notice. Price changes will not apply to your current billing cycle
- You may cancel your subscription anytime by logging into your account or contacting customer support
- Cancellations must be made before your next billing date to avoid charges
- No refunds will be issued for partial months or unused services
- If a payment fails, Kind MD will attempt to retry. Repeated failed payments may result in service suspension
- You are responsible for maintaining accurate billing information
By subscribing, you authorize Kind MD and its payment processors to charge your payment method for all fees and charges incurred.
9. Shipping, Delivery, and Product Receipt
Kind MD offers free expedited 2-day shipping on all orders to continental United States addresses. You acknowledge that:
- Medications are shipped only to addresses within the United States
- International orders are not available at this time
- Delivery is estimated at 2 business days from order shipment but is not guaranteed
- You are responsible for providing a correct shipping address
- Packages must be signed for upon delivery; unclaimed or returned packages may incur additional fees
- You are responsible for inspecting medications upon receipt for damage or discrepancies
- Unopened medications may be returned within 30 days for refund or exchange
- Opened or partially used medications cannot be returned or refunded for safety reasons
- Kind MD is not responsible for delays caused by weather, carrier issues, or unforeseen circumstances beyond our control
10. Intellectual Property Rights
All content on the Kind MD website and application, including text, graphics, logos, images, videos, and software, is the property of Kind MD or its content suppliers and is protected by U.S. and international copyright laws. You may not:
- Reproduce, distribute, or transmit any content without written permission
- Modify, adapt, or create derivative works based on our content
- Use our content for commercial purposes
- Remove or alter copyright notices or other proprietary markings
You may view and print content for personal, non-commercial use only. All trademarks, service marks, and trade names are the property of Kind MD or their respective owners.
11. User Conduct and Prohibited Activities
You agree not to use Kind MD services to:
- Violate any applicable laws or regulations
- Transmit malware, viruses, or harmful code
- Engage in harassment, abuse, or threatening behavior toward staff or other users
- Attempt to gain unauthorized access to our systems or accounts
- Interfere with or disrupt the normal functioning of our platform
- Impersonate another person or entity
- Provide false medical information or mislead healthcare providers
- Use the platform for purposes other than obtaining legitimate telehealth services
- Share or sell prescriptions, medications, or account access
- Resell medications obtained through Kind MD
Violation of these terms may result in account termination and denial of future services.
12. Limitation of Liability
To the fullest extent permitted by law, Kind MD and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including:
- Loss of profits, data, or revenue
- Reduced weight loss results or failure to achieve desired outcomes
- Adverse medication effects or allergic reactions
- Service interruptions or delays
- Unauthorized access to your account
- Third-party conduct or products
In no event shall Kind MD's total liability exceed the amount you paid for services in the 12 months preceding the claim. Some jurisdictions do not allow limitations on liability, so this provision may not apply to you.
13. Disclaimer of Warranties
Kind MD provides services on an "as-is" and "as-available" basis. We disclaim all warranties, express or implied, including:
- Warranties of merchantability or fitness for a particular purpose
- Warranties that services will be uninterrupted, error-free, or secure
- Warranties that medications will be effective or produce desired results
- Warranties regarding third-party services or content
We do not guarantee that weight loss results will be achieved or maintained. Results vary by individual based on adherence to treatment, diet, exercise, metabolism, and other factors beyond our control. Kind MD is not responsible for outcomes, complications, or reactions resulting from medication use.
14. Indemnification
You agree to defend, indemnify, and hold harmless Kind MD, its officers, employees, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:
- Your use of Kind MD services
- Your violation of these terms
- Your violation of any applicable law or third-party rights
- Your medical condition or treatment decisions
- Content you submit or publish through our platform
15. Privacy and Data Protection
Your use of Kind MD is also governed by our Privacy Policy, available at kindmd.co/privacy. Your medical information is protected under HIPAA (Health Insurance Portability and Accountability Act) and related healthcare privacy laws. By using our services, you consent to the collection, use, and disclosure of your health information as described in our Privacy Policy and HIPAA Notice.
16. Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflicts of law provisions. Any legal action or proceeding arising under or relating to these terms shall be exclusively brought in the state or federal courts located in Delaware, and you consent to the jurisdiction and venue of such courts.
17. Dispute Resolution
If you have a dispute with Kind MD, we encourage you to contact us first at hello@kindmd.co to attempt resolution. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies as permitted by law.
18. Severability
If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms of Use, along with our Privacy Policy and HIPAA Notice, constitute the entire agreement between you and Kind MD regarding your use of our services and supersede all prior understandings and agreements, whether written or oral.
20. Changes to Terms
Kind MD reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of services following the posting of revised terms constitutes your acceptance of the changes. We encourage you to review these terms regularly.
21. Termination
Kind MD may suspend or terminate your account and access to services at any time, in our sole discretion, without notice, if we determine that you have:
- Violated these terms
- Engaged in illegal activity or fraud
- Provided false medical information
- Posed a safety or liability risk
- Failed to pay charges owed
Upon termination, your right to use the platform immediately ceases. You remain responsible for all charges incurred prior to termination.
22. Contact Information
For questions about these Terms of Use, requests for medical information, concerns about your treatment, or to report violations, please contact us:
- Email: hello@kindmd.co
- Website: kindmd.co
We will respond to inquiries within 5 business days.
23. Important Disclaimers
Kind MD is not affiliated with, endorsed by, or associated with Novo Nordisk, Eli Lilly, or any commercial manufacturers of GLP-1 medications. The information provided on our website and through our services is for educational purposes and does not constitute medical advice. Always follow your prescribing physician's instructions and consult with your healthcare provider before starting, stopping, or changing any treatment.
Compounded medications are not FDA-approved. While compounding pharmacies operate under regulatory oversight, compounded medications have not undergone the same approval process as commercially available drugs. Results and efficacy may vary.
